Data Privacy
This Privacy Policy explains how 125win collects, uses, stores, and protects your personal data. By registering or continuing to use the 125win Platform, you acknowledge that you have read and understood this Policy.
125win ("we", "us", "our") operates the online gaming and sports betting platform available at 125win.one (the "Platform"), serving registered members across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Bangsar. This Privacy Policy ("Policy") describes how 125win processes personal data in connection with your registration, use of the Platform, and any communications between you and 125win.
125win is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles, including those applicable under the international gaming authority framework under which 125win operates. This Policy should be read alongside the 125win Terms & Conditions and Responsible Gaming Policy.
Your privacy matters. 125win does not sell your personal data to third parties for their own commercial purposes. Your data is used to operate and improve the 125win Platform, to comply with legal obligations, and to communicate with you in accordance with your preferences.
When you create a 125win account, we collect the information you provide directly, including: full legal name, date of birth, email address, mobile phone number, preferred username, and self-declared country of residence. This information is required to create and maintain your account and to fulfil our Know Your Customer (KYC) obligations.
To comply with anti-money laundering (AML) obligations and international gaming authority requirements, 125win may request documentary evidence of identity and address, including copies of government-issued identification documents (such as a Malaysian MyKad or passport), selfies or liveness verification images, and proof of address documents (utility bills, bank statements). This data is processed solely for verification purposes.
When you make deposits or request withdrawals, 125win collects data related to your payment method including partial card numbers (where applicable), e-wallet identifiers (e.g., Touch 'n Go eWallet or Boost account references), bank account identifiers (e.g., Maybank2u, CIMB Clicks, Public Bank), and transaction history on the 125win Platform. 125win does not store full card numbers or banking login credentials.
125win records all gaming activity on the Platform, including bets placed, games played, wager amounts, outcomes, session durations, and bonus utilisation. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming monitoring.
When you access the 125win Platform, we automatically collect certain technical information including: IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
If you contact 125win via Live Chat, email, or any other support channel, we retain records of those communications, including the content of your messages and any attachments, for quality assurance and dispute resolution purposes.
125win uses your personal data for the following purposes:
125win processes your personal data on the following legal grounds:
125win engages third-party service providers who process personal data on our behalf and under our instruction, including: identity verification and KYC providers, payment processing partners (including FPX, DuitNow, and e-wallet operators), cloud infrastructure and hosting providers, customer support platform operators, and fraud detection and cybersecurity services. These providers are contractually bound to process data only as directed by 125win and to implement appropriate data security measures.
Game providers integrated into the 125win Platform (including live casino and slot providers) may receive session identifiers and account-level data necessary to authenticate your session and record game outcomes. They do not receive your full personal profile.
125win may disclose personal data to gaming regulatory authorities, law enforcement agencies, or other competent authorities where required by applicable law, court order, or regulatory mandate. 125win will, where legally permissible, notify you of such disclosure.
125win does not sell, rent, or trade your personal data to any third party for that party's own marketing or commercial purposes.
125win uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage your cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the 125win Platform, including the login function.
125win retains your personal data for as long as your account remains active and for such further period as is required by applicable regulatory obligations. Specifically:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 125win's data disposal procedures.
Subject to applicable law and regulatory restrictions, you have the following rights in relation to your personal data held by 125win:
To exercise any of the above rights, contact 125win's support team via Live Chat or at the email address listed in Section 13. 125win will respond to verified requests within 30 days.
125win implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration, including:
No internet-based transmission or storage system is entirely immune to security vulnerabilities. While 125win takes all reasonable measures to protect your data, we cannot guarantee absolute security. You are encouraged to use a strong, unique password and to enable 2FA on your 125win account.
The 125win Platform is strictly for individuals aged 21 years and older. 125win does not knowingly collect personal data from persons under the age of 21. If 125win becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account will be permanently closed. If you believe that a minor has registered on the Platform, please contact 125win support immediately.
As a platform operating under an international gaming authority framework, certain personal data processed by 125win — and by third-party service providers acting on our behalf — may be stored or processed in jurisdictions outside Malaysia. Where such transfers occur, 125win ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles, including through the use of contractual data processing agreements with service providers.
125win reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered members via email notification or prominent notice on the Platform prior to taking effect. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the 125win Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 125win, please contact our Data Privacy team via Live Chat (available 24/7 on the Platform) or in writing at: [email protected] (plain text only — not a clickable link).
125win aims to acknowledge all privacy-related correspondence within 5 business days and to provide a substantive response within 30 days. If you are not satisfied with 125win's response, you may have the right to lodge a complaint with the applicable gaming authority or data protection supervisory body.
Our Privacy Commitments
Six principles that guide how 125win handles your personal information.
All data transmitted to and from 125win is protected by TLS 1.3. Passwords are stored as bcrypt hashes — your plaintext credentials are never accessible to 125win staff or systems.
125win does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data stays within 125win's operational ecosystem — used only to run and improve the Platform.
Access, rectify, restrict, or request deletion of your data at any time. Update marketing preferences and 2FA settings directly from your 125win account dashboard — no support ticket needed for most requests.
125win collects only the data necessary to operate the Platform, comply with regulatory obligations, and protect against fraud. We do not collect data speculatively or for purposes unrelated to the gaming service.
125win's data handling practices comply with international gaming authority standards including AML record-keeping requirements. KYC data is retained only for the minimum period required by applicable regulations.
Privacy queries and data subject requests are handled by a dedicated team. 125win acknowledges all privacy correspondence within 5 business days and provides substantive responses within 30 days.
Ready to Join 125win?
125win is designed for Malaysian players who want a secure, transparent gaming experience in Ringgit. Register in under two minutes and access hundreds of certified games, live sports betting, and a full live casino.
21+ Only · Gamble Responsibly · Certified Fair Play